Posted By

Tags

Precision elevates customer service

It is often said that Engineering and Accounting are the ‘two most precise’ professions in the world, for accuracy is the paramount factor, with no margin for errors.

On that score, engineers bring with them the sense of perfection to the business of accounting, which is the core principle of banking.

Gagandeep Jattana, Banking Advisor at BNZ Retail based in Hamilton is one such.

With impressive qualifications including a graduate degree (B Tech) with Electronics and Communication as major subjects (Punjabi University, Patiala, India), a graduate diploma in Mechatronics (Wintec, Hamilton) and a Certificate in Finance (University of Canterbury), Gagan commenced his working life in August 2012 with BNZ in Christchurch and moved to Hamilton in November last year.

He said that delivering excellent customer service and building permanent relationship with clients are his priority.

Bank for New Zealand

“BNZ is the Bank of New Zealand and we focus on helping people to be ‘Good with Money,’ by offering products and services that suit individual needs. I strive to understand the varying requirements of our customers and support them with professional banking services,” he said.

BNZ has specialised teams for large, medium and small businesses. The Bank can also tailor packages to suit every enterprise, he added.

“Specialist Indian Bankers conversant in a number of Indian languages work at BNZ offices and stores in Hamilton. BNZ offers comprehensive banking and financial services to a growing number of customers, helping them connect to the rest of the world. As well as home loans, cheque and savings accounts and other types of banking, BNZ offers General and Life insurance products that are popular with the Indian community,” he said.

Gagan said that serving the community beyond the concept of every-day banking is one of the hallmarks of BNZ.

He said that ‘Total Money’ is a product developed by BNZ to enhance the budgeting and good financial planning ability of customers, simultaneously aiming to save the cost of interest on their home loans,” he said.

Closed for Good

Working for one of the largest institutions in the country has its challenges and Gagan sees in each of them an opportunity to grow and earn goodwill and friendship.

“Every year, many of us in BNZ down the shutters of many offices and stores to concentrate on community service. Known as ‘Closed for Good,’ teams of BNZ employees take on the role of volunteers, implementing projects suggested by New Zealanders from all over the country. This is a day dedicated to local communities. Anyone can suggest what is needed in their neighbourhood, bet it a school, a community centre, garden or any such facility aimed at public good,” he said.

Editor’s Note: Indian Newslink has been reporting the annual ‘Closed for Good’ programme of BNZ, the only commercial bank in New Zealand with a day dedicated exclusively to do physical work in the community. The Bank has designated Thursday, September 4 as this year’s ‘Closed for Good’ day. Readers can suggest projects of their choice on or before July 26, 2014 online at www.closedforgood.org

BNZ is the Title Sponsor and Sponsor of the Best Large Business and Supreme Business of the Year category of the Indian Newslink Indian Business Awards for the fourth year in succession. The Bank also hosts free workshops of potential entrants.

Share this story

Related Stories

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Advertisement

Previous slide
Next slide

Advertisement

Previous slide
Next slide

Advertisement

Previous slide
Next slide

Advertisement

Previous slide
Next slide

Advertisement

Advertisement

Previous slide
Next slide

Advertisement

Previous slide
Next slide

Advertisement

Previous slide
Next slide

Advertisement