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Auckland, October 1, 2021
Dan Huggins took charge as the Chief Executive and Managing Director of Bank of New Zealand (BNZ) effective today, October 1, 2021.
He is the Bank’s 31st Chief Executive since the establishment of BNZ 160 years ago.
“It is an immense privilege to lead BNZ, and I am excited to take the helm at a time when our bank has a critical role to accelerate positive change for our customers, colleagues and communities. We have a clear purpose at BNZ: to serve customers well and help our communities prosper. It focuses us on what is important and sharpens our efforts to make a real difference,” he said.
Focus on Customer Service
Mr Huggins said that customers are the prime focus and that he was keen to lead the Bank to being a modern, world-class bank, providing high quality and efficient banking services that are simple, accessible, and shaped by the people who bank with the Company.
“For our business customers it means being the best business bank – backing our experienced bankers with data, insight, products and services that anticipate our customers’ needs and help take Kiwi businesses to the world. It means being there for our customers when things go wrong. Life is unpredictable and we need to be the bank that is flexible and understanding and can help people through their most vulnerable moments,” he said.
According to Mr Huggins, it also means retaining a sense of place and relationships with the people and communities served by the Bank.
“Even as customer demand drives us to reshape how we deliver banking services. We know there is a desire for expert advice and personal support that can only be delivered through our customer centres and our people,” he said.
Additional Reading: “Exciting opportunities to grow and serve at challenging times” by Dan Huggins here.
